Shipping policy

At Godforce we offer Free Standard Shipping on every order, worldwide. No hidden fees at checkout—the price you see is the price you pay.

Global Fulfillment: Printed Locally, Delivered Faster To ensure your order arrives quickly and in perfect condition, we partner with a global network of professional printing facilities. Your order will be printed and shipped from the location nearest to you (including the USA, Europe, UK, Australia, and New Zealand). This reduces our carbon footprint and speeds up your delivery time.

1. Fulfillment & Shipping Times

  • Fulfillment: Each item is custom-made for you. Please allow 2–5 business days for your order to be printed and prepared. (Note: some apparel items may require up to 7 business days during peak periods.)
  • Shipping (Domestic/USA): 2–5 business days.
  • Shipping (International): 5–15 business days depending on your location.
  • Total Wait: Most customers receive their order within 7–12 business days of placing an order.

2. Tracking Your Order: As soon as your order ships, you will receive a confirmation email with a tracking link. You can follow your order's journey from our facility to your front door.

3. Customs & Duties: Because we fulfill orders from multiple global locations, most customers will not incur customs fees. However, for some international regions, local import duties may apply upon delivery. These are determined by your local government and are the responsibility of the recipient.

4. Our Guarantee: Lost or damaged items at Godforce, we stand behind the quality of our products. We take great pride in our packaging—using heavy-duty tubes and reinforced boxes to ensure your prints arrive safely.

  • Damaged or Misprinted Items: If your order arrives damaged, defective, or contains a printing error, please email us a photo of the item and the packaging at hello@godforce.co within 30 days of receiving your order.
  • Note: In most cases, you do not need to mail the item back; a clear photo is sufficient for us to process a free replacement immediately.
  • Lost in Transit: If your tracking link has not updated for more than
    14 business days, please contact us so we can investigate.
  • 30-Day Limit: All claims for lost packages must be submitted no later than
    30 days after the estimated delivery date. Reports made after this 30-day window cannot be honored for a free replacement or refund.
  • Items Marked as "Delivered": If the courier tracking shows your package as "Delivered" but you have not received it, we are unable to offer a free replacement or refund. In these rare cases, we recommend:
  1. Checking with neighbors or building management.
  2. Checking around your property (behind gates, furniture, or back doors).
  3. Contacting the local carrier (e.g., NZ Post, USPS) directly to confirm exactly where the package was left.

5. Incorrect Addresses & Returned Orders: Please double-check your shipping address carefully at checkout. We are not responsible for orders that are undeliverable due to address errors provided by the customer.

  • Reshipping Fees: If an order is returned to our printing facility because of an incorrect or incomplete address, we will reach out to you to confirm the correct details. Please note that a reshipping fee will apply for the second delivery attempt, as the original shipping service has already been completed.
  • 30-Day Holding Period: Returned orders will be held at our facility for 30 days at no cost. If we do not receive a confirmed address and payment for reshipping within this 30-day window, the unclaimed order will be donated to charity or recycled.
  • DO NOT RETURN TO SENDER: Please do not mail items back to our business address or the address listed on your package. Because we use global fulfillment centers, all authorized returns or reshipments must follow our specific instructions. We are not responsible for items sent to an unauthorized address.

6. Important: Return Mailing Address: Because our products are custom-printed to order across a global network, all returns or replacements must be authorized via email first. We will provide you with specific instructions once we have reviewed your case.